还没有用过 SupportCandy ?目前最新版为 v2.3.1 ,已通过 WordPress 6.0 兼容测试。

SupportCandy
当前版本:2.3.1
最后更新:2022年5月30日
用户评级:
下载次数:175,078
WordPress 版本:4.4 或更高版本
已经测试:6.0
标签:helpdesk, support, Support Ticket, ticket system, tickets,
翻译进度
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SupportCandy – Helpdesk & Support Ticket System
插件简介
插件安装
您可以通过以下几种方式安装此插件:
1、方式一:进入网站后台(/wp-admin/),转到【插件】 =>【安装插件】并搜索 “SupportCandy”。找到之后,单击 “安装” 即可。
2、方式二:从 WordPress.org 下载到 supportcandy.zip 压缩文件包。然后转到【插件】 =>【安装插件】 =>上传压缩包进行安装。
3、安装完毕后,可通过 WordPress 网站后台的左侧【插件】菜单选择启用。
4、如果您有任何 SupportCandy 问题,请到 SupportCandy 支持论坛中发帖,获取帮助。
语言包安装
如果您是从网站后台全新安装的 SupportCandy 且左侧翻译进度已是 100% ,那么可能目前已经有提供此插件的中文语言包,如果没有可通过手动安装的方式来更新翻译。
1、【推荐】通过文派翻译导入器安装;
目前插件已上传至 WordPress.org 插件目录,您可以通过网站后台【插件】=【安装插件】=搜索【wpfanyi】找到,然后安装即可。
多站点用户请【网络启用】后,找到菜单【仪表盘】=【导入翻译】
单站点用户请【启用插件】后,找到菜单【工具】=【导入翻译】即可。
2、通过 WP 后台自动更新;
已翻译和校对过的 SupportCandy 中文语言包我们会定期提交至 WordPress Translate ,您将可以在网站后台收到翻译更新提示,前提是已安装了 SupportCandy 。
如果没有收到更新提示,也可选择手动安装。
3、通过 FTP 手动上传;
在本站下载到 supportcandy-zh_CN.zip 即最新版的 SupportCandy 中文语言包,解压后可得到两个文件,
supportcandy-zh_CN.po
supportcandy-zh_CN.mo
请上传到您网站的安装目录,路径为
/wp-content/languages/plugins
这是基于 WordPress 的系统语言路径,注意,要能正常使用,需要看下语言文件是否正确,文件名必须是 supportcandy-zh_CN.mo 才行。
如下,上传后的完整路径。
/wp-content/languages/plugins/supportcandy-zh_CN.mo
操作完毕后,到网站后台的 SupportCandy 设置页面刷新即可看见变化。
常见问题
1、下载的 .zip 语言文件无效?
情况有两种:
① 从本页面下载的 supportcandy-zh_CN.zip 内【文件没有前缀】的则为无效文件或尚未添加到翻译系统中;
② 上传后未生效或依旧为英语,若翻译完成度为【 30% 以下】则尚处于翻译准备阶段,仍需等待,其他问题请通过薇晓朵 SupportCandy 论坛发帖联系处理。
2、.po 和 .mo 有什么区别?
- supportcandy-zh_CN.po 是可编辑文件,如需查看可将文件拖放至浏览器中看到源代码。
- supportcandy-zh_CN.mo 是已编译的 SupportCandy 程序语言文件,可以被 WordPress 系统识别,也就是您网站语言显示所用的文件。
3、.po 和 .mo 都需要上传吗?
在 SupportCandy 中真正生效的语言文件是 supportcandy-zh_CN.mo,而 .po 为可编辑文件是否上传由您自行决定, WPfanyi.com 均有提供。
4、我可以用中英文双语吗?
当然可以,要切换语言,只需要在 WordPress 后台 => 设置 => 常规 =>站点语言,进行选择即可。已上传的语言包不会影响所有系统语言,仅在您当前网站设置为【简体中文】时生效。
5、SupportCandy 语言包会过时吗?
肯定会过时,每当 SupportCandy 有版本更新都会需要进行新的翻译工作,所以请了解这是需要长期维护和进行的工作,如果 wpfanyi.com 对您有用,请协助推广我们!
项目说明
由于近年来 WordPress 中文语系的翻译进程缓慢,同时包括 SupportCandy 在内的一大批优秀的主题、插件都没有提供中文版本,这对中国区用户造成了很多不便。
WordPress 翻译(WPfanyi.com)就是为了解决这一基本需求而存在。我们的目的是以中国人最熟悉的方式组建一个 WordPress 本地化翻译团队。
加入我们
WP翻译团队加入仅凭个人兴趣爱好,没有任何金钱实质回报。但我们会不定期为成员分发一些由薇晓朵及赞助商提供的如教育资料、产品优惠券等资源。您可以通过以下方式加入:
本站的账号体系与 Weixiaoduo.com 互通,若已有账号请直接【登录】或【免费注册】。
1、【加入团队】若您有一定的英语基础,和充足的空闲时间,请发送邮件到 wpfanyi#feibisi.com (将#替换为@) 告知想要加入 SupportCandy 中文翻译项目;
2、【分享翻译】若您已经对最新版的 SupportCandy 做了翻译及校对,请通过 SupportCandy 翻译系统导入语言包,以便志愿者和编辑进行审阅校正。
3、【成为管理】通过【加入我们】表单提交申请可成为 SupportCandy 翻译系统的翻译编辑;
数据同步
除了 WPfanyi.com 你还可以通过 WP.org 翻译系统(英文,国内访问较慢)对 —— SupportCandy – Helpdesk & Support Ticket System 进行 zh_CN 中文翻译;
工作流程:
1、先在 wpfanyi.com 上完成翻译和校对工作,然后导出语言包;
2、导入至 translate.wordpress.org 系统做审批;
3、审批通过自动释放语言包,对所有 SupportCandy 中文用户分发;
4、您在网站后台接收到翻译更新。
翻译质量
注意:对于仅为机器翻译没有做过任何校对和错误纠正的语言包请不要导入到翻译系统中,WordPress 中文翻译的原则是求精不求多。
我们希望可以通过这几年的努力,让 WordPress 中文生态可以变得更加繁荣。
中文支持
在使用 SupportCandy 的过程中如果遇到问题需要帮助,请到薇晓朵 SupportCandy 中文支持论坛发帖获取帮助,会有专业技术人员回复。
做为国内领先的 WordPress 综合服务平台,薇晓朵构建了一系列的基础设施以便为中国的 SupportCandy 用户提供服务,在提供免费支持的同时也有更多商业服务可选。
官方支持
薇晓朵官方提供了一个全局搜索功能,涵盖了超过 100 多个 WordPress 中文资源及教学站点,您可以执行 SupportCandy 全局搜索获得更多信息;
因为大部分的 WordPress 产品均为国外作者创建,所以您也可通过 SupportCandy 官方支持论坛(英语)获取帮助或者访问 SupportCandy Team 开发商了解更多信息。
网站维护
本站由薇晓朵云平台接入维护,提供长期稳定的 WordPress 技术支持。
赞助广告
如果您想要将自己公司信息或者商业广告显示在此页,请考虑捐赠和赞助 WPfanyi.com ,以便让我们可以有更充足的资源和资金来做这些免费但有意义的事情。
最新赞助商
以下为 2019 年度赞助商,欢迎访问相关站点获取更多信息。
往期赞助商
暂无
常见问题
1、SupportCandy 中文翻译是免费的吗?
完全免费,从现在到以后都是,只要这款源程序存在于 WordPress.org 上,那么 WPfanyi.com 提供的 SupportCandy 中文语言包都是免费的。
2、为什么要赞助 WordPress 中文翻译?
SupportCandy 是开源软件,您的公司、团队可以无限制的应用在商业项目上,既可以帮您盈利现在还能有更好的中文体验,这是互利共生的良性关系。
3、我可以投放广告吗?
为了让 WPfanyi.com 能够长期健康的发展,我们接受商业赞助和关联性广告投放,广告内容应与 WordPress 或网站、互联网相关,积极健康符合《中华人民共和国广告法》相关标准。
接受商业赞助是为了更好的为所有中文用户服务,但宁缺毋滥欢迎优质广告商联系。
日志说明
产品更新日志一般会包括 SupportCandy 安全更新和问题修复,如果不清楚您目前所用的版本包含哪些新功能和 bug 修复,可在此处查询。
V 2.3.1 (March 23, 2022)
- Fix: Thread seen showing incorrect date time.
- Fix: Ticket personal data get erasesed in some cases.
- Fix: Appreance setting not applied for filters.
- Fix: Open ticket view makes untidy if log text added.
V 2.3.0 (January 12, 2022)
- Fix: Edit status in settings not working
- Fix: Datepicker not working if future/past option is set
V 2.2.9 (January 11, 2022)
- Fix: User registration not working
- Fix: Reset ticket id setting not working
- Fix: Biographical info widget not showing the information
- Fix: {ticket_history_all_with_logs} showing the utc timings
- Fix: /tickets/{id}/updateFields API does not update name and email of customer
V 2.2.8 (January 05, 2022)
- Fix: Not sending email notifications after reply
V 2.2.7 (December 29, 2021)
- Fix: CSRF Vulnerability
- Fix: Cross-Site scripting Vulnerability
- Fix: Removed SupportCandy external cron settings for security reasons and shifted all external crons to default cron. If your WP Cron is disabled, you need to set manual cron from your hosting provider to wp-cron.php file.
- Fix: Removed file_get_contents() on remote urls and changed it to wp_remote_get() HTTP API of WordPress.
- Fix: Sanitized all possible user inputes which was not done before.
- Fix: Escaped all possible HTML output.
V 2.2.6 (November 23, 2021)
- Fix: Uncheck the selected tickets if auto-refresh is ON
- Fix: Agent name not showing in ticket list if the ticket is created on behalf of the customer
- Fix: Backslash () are removed from ticket reply
- Fix: Unable to filter tickets of a single date
- Fix: Translation improvements
V 2.2.5 (October 07, 2021)
- Fix: Bulk delete tickets without authentication
V 2.2.4 (September 14, 2021)
- Fix: Datetime sliders not working for touch enabled devices
- Fix: Upload attachment not working in some cases
- Fix: Avada theme CSS conflict
- Fix: Emails are not sending with for mailster service
- Fix: Translation improvements
V 2.2.3 (July 19, 2021)
- Fix: Unable to upload attachments due to cache
- Fix: Unable to change font of ticket list
- Fix: Few small bug fixes
V 2.2.2 (May 29, 2021)
- Fix: Attachments not downloading. Conflict with HelpGuru Knowledgebase plugin resolved.
- Fix: WooCommerce dashboard ticket url not working
V 2.2.1 (April 26, 2021)
- New feature: Setting added to decide ticket reporter when a ticket is created on behalf of the user
- New feature: Create assign agent rules depending on reporter wordpress role
- New feature: Search bar added to search fields in edit ticket fields
- Fix: Remove attachments when a ticket is permanantly deleted
- Fix: Conflict with myCred plugin
- Fix: Date created filter excludes “to” date
- Fix: Additional recipient not saving
- Fix: API /tickets/addRegisteredUserTicket adds space in description text
V 2.2.0 (March 03, 2021)
- New feature: Strikethrough, text color, text backgruond color options added in editor
- New feature: Restrict reply setting enabled for closed group
- New feature: Agent created ticket first thread will be agent itself instead customer
- New feature: “Allow create ticket” setting apply only for browser
- New feature: Number of digits for random ticket id setting added
- Fix: Download attachments not working if WordPress URL is different from Site URL
- Fix: Translation improvments for ticket filters
- Fix: Date format setting not applied on “Last reply on” column
- Fix: Date created Filter is not showing correct results for local timezone
V 2.1.9 (December 28, 2020)
- New feature: Added “Last reply by” in ticket list
- New feature: Added “Last reply on” in ticket list
- New feature: Setting to hide New Ticket button for agents and customers
- New feature: Added Copy Ticket URL button in an individual ticket
- New feature: Date range option added in Date custom field type
- New feature: Attachment size threshold error improvemets
- New feature: Added None option in agent search advanced filter
- New feature: Customer redirected to ticket list upon closing the ticket
- New feature: Option to send email notification to current user
- Fix: Notice mime_content_type() on file that does not exists
V 2.1.8 (October 28, 2020)
- New feature: Allow wildcard character (*) in an outgoing email notification block list
- New feature: Add URL to New Ticket button so that it redirects to it when we click New Ticket button. Applicable only for frontend.
- Fix: Security fixes
- Fix: Compatibility with MySQl Version 8
- Fix: Administrator unable to save cron setting
- Fix: Re-notify existing agents when another agent is added
- Fix: URLs being removed if ticket reply/note submitted via REST API
V 2.1.7 (September 19, 2020)
- New feature: Add visibility condition for description
- New feature: New macro customer_first_name, last_reply_user_first_name, current_user_first_name, last_note_user_first_name added
- Fix: Unable to download attachment on some servers
- Fix: Image uplaod not working on windows servers
- Fix: Persian translation file
V 2.1.6 (August 12, 2020)
- Fix: Unable to submit reply if bcc field is disabled
- Fix: Italian translation file
V 2.1.5 (August 11, 2020)
- New feature: Add log after deleting file attachment from a thread
- New feature: Add visibility condition for priority
- New feature: Enable/disable reply to public tickets
- Fix: Mine filter showing all tickets
- Fix: Translation bug in the email notification
- Fix: Custom field Date range increase
- Fix: Category cannot be updated when using the REST API
- Fix: New lines removed from the description in reply ticket REST API
- Fix: Unable to create non-english Agent only fields
- Fix: Email validation for BCC field in the reply form
- Fix: Does not clear all the data after a ticket deleted permanently
- Fix: Backslaces removed from the reply
V 2.1.4 (July 03, 2020)
Fix: Vulnerability fixes
Fix: Translation issue fix for some strings
Fix: CSS conflict with Twenty Twenty theme resolved
Fix: Conflict with registration form fields
Fix: Tickets assigned to agent group not visible in Mine filter
Fix: Agents not able to see deleted tickets
V 2.1.3 (May 14, 2020)
- Fix: Default filter not working after login
- Fix: Sign-in not working in some cases
- Fix: Vulnerability fixes
- Fix: GDRP compatibility added for registration form
V 2.1.2 (April 03, 2020)
- New feature: Setting to allow HTML/Text pasting in create, reply description field
- Fix: Vulnerability fixes for attachments
- Fix: Performance improvements. Working slow on some servers
- Fix: Some administrators can’t save thank you page setting
- Fix: The agent only fields do not get imported in clone ticket
- Fix: Email notification not send for user registration when registered via supportcandy
V 2.1.1 (February 17, 2020)
- New feature: You can now edit saved filters
- New feature: You can edit attachment notice in settings
- Fix: Description image upload not working for guest users
- Fix: Attachment download not working on mobile devices
- Fix: Agent not being treated as a customer if he raised a ticket
- Fix: Conflict with plugin Woocommerce Product Addons
- Fix: Filter autocomplete suggestion showing deleted ticket records
- Fix: Returns undefined message when the description is disabled from create ticket form
- Fix: Do not notify owner conflict when disabled from settings
- Fix: Image attachment download setting not working since the last version
V 2.1.0 (January 08, 2020)
- New feature: New custom field type Time added
- New feature: Agents can set a default filter for ticket list
- New feature: Choose to whom attachment should be accessible in create or reply ticket description.
- New feature: Allow rich text editor setting using which you can either allow or disallow guest or register the functionality of rich text editor.
- New feature: Assign agent rules: not match condition added
- New feature: Restrict date custom field to either past, future or all dates
- New feature: Change email notication sending preferance (Background/Instant)
- Fix: Rich text editor RTL based on language
V 2.0.9 (November 18, 2019)
- New feature: New custom field HTML added
- New feature: The administrator can delete attachments of a ticket thread
- New feature: reCaptcha setting added to SupportCandy login form
- New feature: The administrator can hide BCC field in reply form
- New feature: Close ticket group setting added so that those tickets will be available in Closed filter on ticket list page
- Fix: User registration email not sending after the user has been registered (Setting to register guest user after creating a ticket)
- Fix: Model popup not working on create ticket shortcode
- Fix: Email notification not working
V 2.0.8 (October 11, 2019)
- Fix: Fatal error while sending an email notifications
V 2.0.7 (October 09, 2019)
- New Feature: Emails will get send in the background which will improve loading speed
- New Feature: New email recipient option (Previously Assigned Agent) has been added
- New Feature: Ticket url link added in ticket info
- Fix: Visibility condition not working for usergroup default category selected
- Fix: Attachment type not downloading in an email notification
- Fix: Date Closed macro not working
- Fix: Registration not working when SupportCandy captcha enabled
V 2.0.6 (August 30, 2019)
- New Feature: Limit the number of characters for ticket fields.
- New Feature: Setting to delete tickets after the given time interval.
- New Feature: New filter for ticket list to filter tickets created by either registered user or guest users.
- New Feature: Add placeholders for ticket fields in create ticket form.
- New Feature: New widget Bio (Biographical info) added in open ticket.
- New Feature: Control ticket logs visibility settings. Now you can edit role and set ticket log visibility controls.
- New Feature: Control edit or delete ticket thread permission for a user role.
- New Feature: reCaptcha added for SupportCandy user registration form.
- New Feature: Control attachment types for a ticket. Only accept attachment of the given extension.
- Fix: XSS Vulnerability fix for create, reply, and notes.
- Fix: Assign agent search not working for more than one search terms.
- Fix: Automatic login guest user after ticket created. This works if setting Register user on creating ticket is enabled.
- Fix: Assign agent search results not in order.
V 2.0.5 (August 1, 2019)
- New Feature : New micros added ticket_history_all, ticket_history_all_with_notes, ticket_notes_history
- Fix: Unable to upload more than 1 file in File upload custom field
- Fix: Backslash get added in email notifications
- Fix: Unable to create a ticket on safari browser when description field is disabled
- Fix: Can’t change raised by if (single quote) in name
- Fix: Auto refresh clears the filters
- Fix: Registration form not working in French (France) language
V 2.0.4 (June 12, 2019)
- New Feature : Hooks added for agent role capabilities.
- Fix: Admin capabilities not working.
V 2.0.3 (June 6, 2019)
- New Feature : REST API
- New Feature : New custom field type(Datetime) added
- New Feature : HTML Mode available for Email notification, Thank you page and Agent setting templates
- New Feature : Setting to Enable/disable reply to close tickets for Agents
- New Feature : Register user upon create ticket if not exists (Guest User)
- New Feature : Default status of auto-refresh on ticket list on page load
- New Feature : Option to create a new ticket from ticket thread (reply/note)
- New Feature : Ticket list item added: Date Close. Now you can filter/order ticket by close date of ticket.
- New Feature : Setting to download or show image attachments. So that if someone do not want to show image path, he can choose download option.
- New Feature : Alert for complete ticket reply when you accidentally do any other ticket action, and forgot to save your reply.
- New Feature : Agents can see all the tickets of the raised by user from open ticket
- New Feature : Agents can see extra information of ticket like IP Address, Browser, Operating System.
- New Feature : Agents can see extra information of reply like IP Address, Browser, Operating System and time when user saw your reply.
- New Feature : You can add extra email addresses and usergroups to a ticket. All the notifications will be send to added recipients.
- New Feature : Setting to set screen to which user/agent should be redirected after successful ticket reply.
- New Feature : Set default text for subject and description if disabled.
- New Feature : Private note capability setting added for support agent role.
- Fix : Validation not working for url and file upload type custom field.
- Fix : Translation issues fixed with WPML. Now ticket form fields can be translated in multiple languages such as Field Label, Extra Information, Statuses, Categories, Priorities, etc.
- Fix : Superuser not able to see tickets on multisite blogs.
- Fix : Unable to update agentonly fields(drop-down type) in open ticket
V 2.0.2 (April 19, 2019)
- New Feature : Ticket submitted by agent or user himself option added in conditions.
- New Feature : User Type registered or guest user option added in conditions.
- Fix : Custom Field visibility conditions not working after v2.0.1
V 2.0.1 (April 17, 2019)
- New Feature : Condition improvements. Now you can add conditions for all possible custom fields (text based and options based) in email notifications, SLA, Assign Agent Rules, etc.
- Fix : Arbitrary File Upload in create/reply description image upload ( CVE-2019-11223 )
- Fix : Reply button not visible in guest open ticket page if public ticket mode enabled
- Fix : ID filter does not work for Spanish (Maxico) site language
- Fix : Translation issue for Polish language
V 2.0.0 (April 4, 2019)
- New Feature : Database performance improvements
- New Feature : Enable/Disable file attachment for create and reply description
- New Feature : Enable/Disable priority for customer in an individual ticket status section
- New Feature : Enable/Disable View More for individual ticket threads
- New Feature : All Tickets filter added in customer ticket list page
- New Feature : Always Notify default setting
- New Feature : All actions and filters arguments changed
- Fix : Ticket list ordering not working for German language
- Fix : Avada theme css conflict
- Fix : Custom field filters not working for Non-English characters in label of a custom field
V 1.1.5 (February 13, 2019)
- New Feature : Apperance setting for open ticket threads
- New Feature : Add image in agent signature
- New Feature : Setting to Enable/Disable ‘Don’t notify owner’ option in create ticket form
- New Feature : Show open ticket thread update timing in timestap or string format
- Fix : Css conflict with Avada theme for mobile view
- Fix : Customers not able to save filters
- Fix : Attachments don’t come through create ticket email notifications
- Fix : Reset Filter not working for customers
V 1.1.4 (January 8, 2019)
- New Feature : Setting to show or hide filters on page load
- New Feature : Add multiple recipients(emails) while replying to ticket
- New Feature : Vulnerability fixes
- New Feature : Autogrow reply description field
- New Feature : First and Last name added in Sign-up form
- New Feature : Ticket category change notification added
- New Feature : Ticket priority change notification added
- New Feature : Setting to disable reply confirmation added
- New Feature : Custom set start ticket id
- New Feature : Browse and add images in ticket reply
- New Feature : Setting for timestamp on ticket thread to switch between timestamp and readable format (e.g. x min ago)
- New Feature : Setting to enable/disable toolbar options of tinymce editor
- Fix : Start and Dazzling theme conflict
- Fix : Attachment download issue on firefox
- Fix : Incorrect order of ticket fields in edit popup
- Fix : Custom field not showing updated name in ticket widget
- Fix : Unorder list item dots not showing in ticket thread
- Fix : Unable to remove agent signature
- Fix : Some small bug fixes
V 1.1.3 (November 26, 2018)
- New Feature : Public Tickets. Customers can see each other’s tickets if setting is enabled.
- Fix : Create Ticket not working in safari browser.
- Fix : Create Ticket not working if Description field is disabled.
- Fix : Save filters not working for Agent role.
- Fix : Custom fields order is not same as create ticket in open ticket.
V 1.1.2 (November 15, 2018)
- New Feature : Google reCaptacha integration for create ticket page.
- New Feature : Don’t Notify Owner option in create ticket page for agents to create ticket on behalf of customer.
- New Feature : Setting to change Term & Conditions text.
- New Feature : Add previous value of field in ticket log.
- Fix : Css conflict with Avada theme resolved.
- Fix : Conflict with IP Geo Block plugin resolved.
- Fix : Ticket status does not change when support staff reply by email.
- Fix : Advance filters are not showing in Firefox.
V 1.1.1 (October 25, 2018)
- New Feature : Setting to disable description attachments for guest ticket form.
- Fix : Performance improvements.
V 1.1.0 (October 19, 2018)
- New Feature : Permanent delete ticket feature
- New Feature : Setting to manage ticket url visibility. Ticket URL can be set to require login to see ticket content.
- New Feature : Log out button added on ticket list action bar.
- Fix : Performance improvements.
- Fix : Condition rules does not work for same ticket fields.
- Fix : Deleted ticket should not be accesible via ticket url.
- Fix : Unable to use $ sign in ticket notification emails.
- Fix : Add image link button hides under pop-up in agent settings.
- Fix : Ticket status does not change for awaiting agent reply status if user reply via ticket url page in guest mode.
V 1.0.9 (October 06, 2018)
- Fix : Conflict with some Page-Builders while saving pages.
V 1.0.8 (October 01, 2018)
- New Feature : GDPR Compatibility. Export personal data, ananymise ticket data for erase personal request, personal data retention, setting to set whether custom field is accept personal data, etc. Export and erase feature is available in core wordpress tool for GDPR.
- New Feature : Show unresolved ticket count on dashboard menu “Support”.
- New Feature : Apperance setting for advance filter.
- Fix : Attachments are not sending in email notifications.
- Fix : Unable to create ticket on French language site.
- Fix : Ticket widgets are not showing in some cases.
V 1.0.7 (September 15, 2018)
- New Feature : New shortcode [wpsc_create_ticket]
- New Feature : User registration form.
- New Feature : Open ticket widget re-order setting.
- New Feature : Setting to disable rich text editor for guest users.
- New Feature : Apperance setting for login & registration form.
- Fix : Date filter not showing correct results.
- Fix : Create ticket validation issue on Firefox browser.
V 1.0.6 (September 07, 2018)
- New Feature : Apperance Setting added. Now you can change custom color combinations for SupportCandy features & pages.
- New Feature : Term & Conditions checkbox in create ticket to force customer to agree your Terms & Conditions.
- New Feature : GDPR consent as checkbox to let customer know that you are collecting private data. He must agree to your privacy policy to create a ticket.
- New Feature : Setting to disable reply if ticket is closed.
- New Feature : Multiple login options. You can choose login form from Default SupportCandy, WP Login or Custom login URL.
- Fix : Image overflow in ticket reply issue fixed.
- Fix : Not able to remove users from agent setting if agent is deleted from WP users section.
- Fix : Few Translation strings.
- Fix : Close button showing even if ticket is closed.
- Fix : Conflict with Post Type Order plugin for ticket orders.
V 1.0.5 (August 31, 2018)
- Fix : Warning: Illegal string offset ‘page’ on support page.
V 1.0.4 (August 28, 2018)
- New Feature : Shortcode Argurment to load default ticket list or create ticket
- New Feature : Auto-Refresh ticket list & Refresh button in individual ticket.
- New Feature : Priority can be made available in create ticket for client to choose. ( Default: Disabled )
- Fix : Ticket field rename issue
- Fix : Garbage collection for unlinked attachments.
- Fix : Ticket widget overflow issue.
- Fix : Date type field issues
- Fix : Attachment link issues
- Fix : Email Notification default subject change.
V 1.0.3 (August 20, 2018)
- Responsive issues fixed for many themes.
V 1.0.2 (August 18, 2018)
- CSS issues fix.
- Reply actions for agent view is splited to show separate buttons.
V 1.0.1 (August 17, 2018)
- Date filter fix
- Incorrect cron command fix
V 1.0.0 (August 15, 2018)
- Initial release.